Freeze-Dried Candy FAQ | Shipping, Pickup & Storage
Answers about freeze-dried candy, SubZero Goodies in Reno / Sparks, shipping costs, free pickup, storage, allergens, and wholesale orders.
What is freeze-dried candy?
Freeze-dried candy is candy processed under vacuum to remove moisture. The result is a lighter, airy, crunchy texture rather than the original chew.
Where is SubZero Goodies located?
SubZero Goodies is a family-run freeze-dried candy and fruit business in Reno / Sparks, Nevada, established in 2021.
How much does shipping cost?
Shipping is $6.95. Orders of $50 or more qualify for free shipping. Local pickup in Reno / Sparks is free.
How does local pickup work?
Choose local pickup at checkout. We will contact the phone number or email on your order when it is packed, with the pickup location and timing.
How should I store freeze-dried candy and fruit?
Keep the package sealed, cool, dry, and away from direct sunlight. Reseal opened bags or use an airtight container to keep moisture out.
Can I return food or report a damaged order?
Food returns are not accepted for health and safety reasons. Contact us promptly with photos if an order arrives damaged or incorrect; a replacement may be offered depending on the situation. Melted chocolate does not count as damage.
Can I order wholesale or ask about allergens?
Use our wholesale inquiry form for retail or event orders. For ingredients or allergy questions, contact SubZero Goodies before ordering at [email protected] or 775-710-1367. We cannot guarantee products are free of a particular allergen.
Reno / Sparks, Nevada · Since 2021 · 775-710-1367 · [email protected]